Wow. Been too long between posts again. The fall semester is long past (a whole month!), the show is in previews, and holidays with the family is now completed. I needed the past two weeks to mostly unplug and regroup my energies for the next month and a half until the show officially opens *and* start my last semester in school. At least for now. Besides finishing grad school, my only other goal for the year is running the Run Away With Cirque du Soleil 5K in March — and getting myself back into shape now that my medical issues are identified and being treated. Oh, and creating more blog posts once things are settled with the show and school.
I’ve been an avid reader of Seth Godin’s blog for a few years. I always take away pieces of wisdom and nuggets of observation and information that stick with me. He posted an entry, “Put A Name On It,” and felt moved to share my insights on this idea.
I recently a week with my nephew, a very high-energy and intelligent 4 year-old. His favorite question right now is, “Why?” especially when he gets tired. He wants to know everything. “Who is that person? Where is he going? Why is he doing that?” My nephew wants to put a face to the action or rule. Seth’s post deals with this. We need to be that 4 year-old and question the rules, asking why and who made them. A point person needs to be designated to answer questions about new rules (Mom/Dad is usually that person to a kid until they reach school age), and this is often overlooked in organizations and the U.S.A.’s government.
By not assigning a point person, responsibility is shirked. A game of he said/she said ensues, frustrating both the consumer/customer and the organization since fingers point in every direction. Who made the rule? Why was it made? How do we need to act or work within its parameters? Giving the rule a face shows that the company is responsible, approachable, and open to a conversation. And if you come across one of those nameless rules, ask to talk to its creator for an explanation. Be that 4 year-old that constantly asks why.